How a Premium Travel Agency Cut Lead Response Time from 48 Hours to Under 5 Minutes
A premium travel design agency based in Athens, Greece, receives 350-400 inbound leads per month through their website trip inquiry form. With a small team of 3-4 travel designers, they had a critical gap: it took 24-48 hours before anyone could call a lead back. Leads went cold or booked with competitors. The conversion rate sat at just 6-10%. The problem wasn't the quality of the designers — it was speed.